Trust
Controls
Infrastructure security
- Unknown: Unique production database authentication enforcedThe company requires authentication to production datastores to use authorized secure authentication mechanisms, such as unique SSH key.
- Unknown: Encryption key access restrictedThe company restricts privileged access to encryption keys to authorized users with a business need.
- Unknown: Unique account authentication enforcedThe company requires authentication to systems and applications to use unique username and password or authorized Secure Socket Shell (SSH) keys.
- Unknown: Production application access restrictedSystem access restricted to authorized access only
- Unknown: Access control procedures establishedThe company’s access control policy documents the requirements for the following access control functions: adding new users; modifying users; and/or removing an existing user’s access.
- Unknown: Production database access restrictedThe company restricts privileged access to databases to authorized users with a business need.
- Unknown: Production OS access restrictedThe company restricts privileged access to the operating system to authorized users with a business need.
- Unknown: Production network access restrictedThe company restricts privileged access to the production network to authorized users with a business need.
- Unknown: Unique network system authentication enforcedThe company requires authentication to the “production network” to use unique usernames and passwords or authorized Secure Socket Shell (SSH) keys.
- Unknown: Remote access MFA enforcedThe company’s production systems can only be remotely accessed by authorized employees possessing a valid multi-factor authentication (MFA) method.
- Unknown: Remote access encrypted enforcedThe company’s production systems can only be remotely accessed by authorized employees via an approved encrypted connection.
Organizational security
- Unknown: Anti-malware technology utilizedThe company deploys anti-malware technology to environments commonly susceptible to malicious attacks and configures this to be updated routinely, logged, and installed on all relevant systems.
- Unknown: Employee background checks performedThe company performs background checks on new employees.
- Unknown: Confidentiality Agreement acknowledged by employeesThe company requires employees to sign a confidentiality agreement during onboarding.
- Unknown: Visitor procedures enforcedThe company requires visitors to sign-in, wear a visitor badge, and be escorted by an authorized employee when accessing the data center or secure areas.
Product security
- Unknown: Data encryption utilizedThe company’s datastores housing sensitive customer data are encrypted at rest.
- Unknown: Control self-assessments conductedThe company performs control self-assessments at least annually to gain assurance that controls are in place and operating effectively. Corrective actions are taken based on relevant findings. If the company has committed to an SLA for a finding, the corrective action is completed within that SLA.
- Unknown: Penetration testing performedThe company’s penetration testing is performed at least annually. A remediation plan is developed and changes are implemented to remediate vulnerabilities in accordance with SLAs.
- Unknown: Vulnerability and system monitoring procedures establishedThe company’s formal policies outline the requirements for the following functions related to IT / Engineering: vulnerability management; system monitoring.
Internal security procedures
- Unknown: Continuity and Disaster Recovery plans establishedThe company has Business Continuity and Disaster Recovery Plans in place that outline communication plans in order to maintain information security continuity in the event of the unavailability of key personnel.
- Unknown: Continuity and Disaster Recovery plans testedThe company has a documented Business Continuity/Disaster Recovery (BC/DR) plan and tests it at least annually.
- Unknown: Cybersecurity insurance maintainedThe company maintains cybersecurity insurance to mitigate the financial impact of business disruptions.
- Unknown: Configuration management system establishedThe company has a configuration management procedure in place to ensure that system configurations are deployed consistently throughout the environment.
- Unknown: Development lifecycle establishedThe company has a formal systems development life cycle (SDLC) methodology in place that governs the development, acquisition, implementation, changes (including emergency changes), and maintenance of information systems and related technology requirements.
- Unknown: SOC 2 - System DescriptionComplete a description of your system for Section III of the audit report
- Unknown: Whistleblower policy establishedThe company has established a formalized whistleblower policy, and an anonymous communication channel is in place for users to report potential issues or fraud concerns.
- Unknown: Board oversight briefings conductedThe company’s board of directors or a relevant subcommittee is briefed by senior management at least annually on the state of the company’s cybersecurity and privacy risk. The board provides feedback and direction to management as needed.
- Unknown: Board charter documentedThe company’s board of directors has a documented charter that outlines its oversight responsibilities for internal control.
- Unknown: Board expertise developedThe company’s board members have sufficient expertise to oversee management’s ability to design, implement and operate information security controls. The board engages third-party information security experts and consultants as needed.
- Unknown: Board meetings conductedThe company’s board of directors meets at least annually and maintains formal meeting minutes. The board includes directors that are independent of the company.
- Unknown: Backup processes establishedThe company’s data backup policy documents requirements for backup and recovery of customer data.
- Unknown: System changes externally communicatedThe company notifies customers of critical system changes that may affect their processing.
- Unknown: Management roles and responsibilities definedThe company management has established defined roles and responsibilities to oversee the design and implementation of information security controls.
- Unknown: Roles and responsibilities specifiedRoles and responsibilities for the design, development, implementation, operation, maintenance, and monitoring of information security controls are formally assigned in job descriptions and/or the Roles and Responsibilities policy.
- Unknown: Security policies established and reviewedThe company’s information security policies and procedures are documented and reviewed at least annually.
- Unknown: Support system availableThe company has an external-facing support system in place that allows users to report system information on failures, incidents, concerns, and other complaints to appropriate personnel.
- Unknown: System changes communicatedThe company communicates system changes to authorized internal users.
- Unknown: Access requests requiredThe company ensures that user access to in-scope system components is based on job role and function or requires a documented access request form and manager approval prior to access being provisioned.
- Unknown: Incident response policies establishedThe company has security and privacy incident response policies and procedures that are documented and communicated to authorized users.
- Unknown: Incident management procedures followedThe company’s security and privacy incidents are logged, tracked, resolved, and communicated to affected or relevant parties by management according to the company’s security incident response policy and procedures.
- Unknown: Physical access processes establishedThe company has processes in place for granting, changing, and terminating physical access to company data centers based on an authorization from control owners.
- Unknown: Data center access reviewedThe company reviews access to the data centers at least annually.
- Unknown: Company commitments externally communicatedThe company’s security commitments are communicated to customers in Master Service Agreements (MSA) or Terms of Service (TOS).
- Unknown: External support resources availableThe company provides guidelines and technical support resources relating to system operations to customers.
- Unknown: Service description communicatedThe company provides a description of its products and services to internal and external users.
- Unknown: Risk assessment objectives specifiedThe company specifies its objectives to enable the identification and assessment of risk related to the objectives.
- Unknown: Risks assessments performedThe company’s risk assessments are performed at least annually. As part of this process, threats and changes (environmental, regulatory, and technological) to service commitments are identified and the risks are formally assessed. The risk assessment includes a consideration of the potential for fraud and how fraud may impact the achievement of objectives.
- Unknown: Risk management program establishedThe company has a documented risk management program in place that includes guidance on the identification of potential threats, rating the significance of the risks associated with the identified threats, and mitigation strategies for those risks.
Data and privacy
- Unknown: Data retention procedures establishedThe company has formal retention and disposal procedures in place to guide the secure retention and disposal of company and customer data.
- Unknown: Customer data deleted upon leavingThe company purges or removes customer data containing confidential information from the application environment, in accordance with best practices, when customers leave the service.
- Unknown: Data classification policy establishedThe company has a data classification policy in place to help ensure that confidential data is properly secured and restricted to authorized personnel.
Reports
Subprocessors
Data
Hacktron collects customer personally identifiable information and credit card information. It doesn’t collect personal health information.